Refund policy

At Promo Vista, we strive to deliver high-quality promotional products that meet your expectations. However, if an issue arises, we’re here to help.

1. Returns & Exchanges

• Customized Products – Due to the personalized nature of our products, all sales on custom-branded items are final and cannot be returned or exchanged unless defective.
• Non-Custom Products – Returns are accepted within 14 days of delivery if the item is unused and in its original packaging.

2. Damaged or Defective Items

• If a product arrives damaged or defective, please contact us within 5 days of receipt.
• We will replace defective items free of charge to ensure 100% quality satisfaction.

3. Refunds

• Refunds are only issued for defective products if a replacement is not possible.
• If eligible, refunds will be processed within 5-7 business days to the original payment method.

4. How to Request a Return or Replacement

📧 Email us at info@promo-vista.com with:

• Order number
• Photos of the defective product and its packaging
• A brief description of the issue

⚠️ Important: A clear photo of the product packaging is required to process returns and replacements.

We’ll review your request and respond within 2 business days.