Quality Guarantee & Product(ion) Inspection
At Promo Vista, we uphold the highest quality standards to ensure that every product meets customer expectations. We achieve this through rigorous inspection processes, compliance with international standards, and a commitment to transparency in our quality control measures.
Inspection Process
We conduct random sample inspections following ANSI/ASQ Z1.4-2008 (AQL) standards to determine acceptable quality levels. Our inspections are carried out according to international best practices, ensuring that products meet predefined quality benchmarks. (Learn more about AQL sampling: AQL Table Guide.)
- The inspection level depends on the product's value, ensuring cost-effective and appropriate quality control.
- We perform inspections at two critical stages:
- Sample Inspection – Ensuring the initial production meets quality requirements.
- Pre-Shipment Inspection – Verifying that the final batch meets the agreed specifications before dispatch.
Compliance & Certifications
On request, we work exclusively with certified manufacturers and conduct additional inspections to verify compliance with maintained certifications. While we do our best to ensure our manufacturers adhere to quality and ethical standards, specific certifications must be explicitly requested by the client.
We support compliance with the following standards:
✅ Quality & Environmental Standards
- ISO 9001 – Quality Management System (QMS)
- ISO 14001 – Environmental Management System (EMS)
✅ Chemical & Safety Compliance
- REACH Compliance – Ensures restricted chemicals are not used (mandatory for EU market).
- RoHS (Restriction of Hazardous Substances) – Ensures electronics & components are free from hazardous substances.
✅ Social & Ethical Compliance
- BSCI (Business Social Compliance Initiative) – Ethical labor & working conditions.
- Sedex (SMETA Audit) – Supply chain ethical audits.
✅ Product-Specific Standards
- CE Marking – Required for electronics & toys sold in the EU.
- FSC (Forest Stewardship Council) – Certification for responsibly sourced paper & wood products.
- OEKO-TEX Standard 100 – Ensures textiles are free from harmful substances.
Note: We cannot guarantee compliance unless the client specifically requests these certifications as a requirement.
Guarantee Terms & Customer Assurance
We stand behind our quality control process and provide a 1-year replacement guarantee for defective products.
- If an issue is found during inspection, we replace the product until 100% quality is achieved.
- Full inspection reports from our third-party partners are shared with clients after each inspection.
- Additional quality checks are available upon request for a fee.
Lowest Price Guarantee
At Promo Vista, we stand by our promise: Lowest Price Guaranteed.
Thanks to our vast supplier network and direct factory partnerships, we can consistently source the best prices without compromising on quality.
How It Works
If you find the same product, with the same specifications and quality standards, at a lower price from another supplier, let us know.
We will match that price or do better.
Conditions
Terms & Conditions of our Lowest Price Guarantee:
- The product must be identical in specifications, size, and quality.
- The competitor’s offer must be current and verifiable (e.g., through an official quote or a published product page).
- The price comparison must include all costs (product, customization/printing, and shipping).
- The supplier must be based in Europe or North America.
- The guarantee request must be submitted before confirming your order. Once an order has been placed and production has started, the guarantee no longer applies.
- The guarantee does not apply to clearance sales, liquidation stock, or pricing errors from other suppliers.
Why We Can Guarantee It
Vast Supplier Network: We work with a wide range of trusted manufacturers worldwide.
Direct Factory Access: No middlemen, so we pass the savings directly to you.
Quality First: Every product is inspected and guaranteed to meet our quality standards.